{"id":62,"date":"2024-10-24T07:27:04","date_gmt":"2024-10-24T07:27:04","guid":{"rendered":"https:\/\/coutureeye.com\/?page_id=62"},"modified":"2024-10-24T07:37:43","modified_gmt":"2024-10-24T07:37:43","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/coutureeye.com\/fr\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

Effective Date<\/strong> : 24\/10\/2024<\/p>\n\n\n\n

Overview<\/h2>\n\n\n\n

At Couture Eye, we strive to provide our customers with exquisite wedding and evening dresses that meet the highest standards of quality and craftsmanship. We understand that purchasing a dress for a special occasion is a significant decision, and we want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully.<\/p>\n\n\n\n

1. Eligibility for Returns<\/strong><\/h4>\n\n\n\n
    \n
  • You may return your dress within 14 days<\/strong> of receiving it.<\/li>\n\n\n\n
  • To be eligible for a return, the dress must be unused, unaltered, and in its original condition<\/strong> with all tags attached.<\/li>\n\n\n\n
  • Custom-made or personalized dresses cannot be returned unless they are defective or damaged upon arrival.<\/li>\n<\/ul>\n\n\n\n

    2. Return Process<\/strong><\/h4>\n\n\n\n
      \n
    • To initiate a return, please contact our customer service team at coutureeyeofficial@gmail.com<\/strong> or +90 506 505 16 51 within the 14-day return window.<\/li>\n\n\n\n
    • Provide your order number and a brief explanation of the reason for the return.<\/li>\n\n\n\n
    • Once your return request is approved, you will receive instructions on how to send the dress back to us.<\/li>\n<\/ul>\n\n\n\n

      3. Return Shipping<\/strong><\/h4>\n\n\n\n
        \n
      • Customers are responsible for the return shipping costs.<\/li>\n\n\n\n
      • We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.<\/li>\n<\/ul>\n\n\n\n

        4. Refund Process<\/strong><\/h4>\n\n\n\n
          \n
        • Once we receive your returned dress and confirm that it meets our return policy conditions, we will process your refund within 7-10 business days<\/strong>.<\/li>\n\n\n\n
        • Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.<\/li>\n<\/ul>\n\n\n\n

          5. Exchanges<\/strong><\/h4>\n\n\n\n
            \n
          • For an exchange, you can contact us by mail or whatsapp.<\/li>\n<\/ul>\n\n\n\n

            6. Damaged or Defective Items<\/strong><\/h4>\n\n\n\n
              \n
            • If your dress arrives damaged or defective, please contact us within 48 hours<\/strong> of receiving your order. We will arrange for a replacement or refund after reviewing all the proofs that you sent to us.<\/li>\n<\/ul>\n\n\n\n

              7. Contact Us<\/strong><\/h4>\n\n\n\n

              If you have any questions regarding our refund and returns policy, please feel free to reach out to our customer service team at:<\/p>\n\n\n\n

                \n
              • Email:<\/strong> coutureeyeofficial@gmail.com<\/li>\n\n\n\n
              • Phone:<\/strong> +90 506 505 16 51<\/li>\n<\/ul>\n\n\n\n

                Thank you for choosing Couture Eye. We look forward to helping you find the perfect dress for your special occasion !<\/p>\n\n\n\n

                <\/p>","protected":false},"excerpt":{"rendered":"

                Effective Date : 24\/10\/2024 Overview At Couture Eye, we strive to provide our customers with exquisite wedding and evening dresses that meet the highest standards of quality and craftsmanship. We understand that purchasing a dress for a special occasion is a significant decision, and we want you to be completely satisfied with your purchase. Please […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - Couture Eye<\/title>\n<meta name=\"description\" content=\"Discover Couture Eye's comprehensive refund and returns policy for wedding and evening dresses. 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