Refund and Returns Policy

Effective Date : 24/10/2024

Overview

At Couture Eye, we strive to provide our customers with exquisite wedding and evening dresses that meet the highest standards of quality and craftsmanship. We understand that purchasing a dress for a special occasion is a significant decision, and we want you to be completely satisfied with your purchase. Please read our refund and returns policy carefully.

1. Eligibility for Returns

• You may return your dress within 14 days of receiving it.
• To be eligible for a return, the dress must be unused, unaltered, and in its original condition with all tags attached.
• Custom-made or personalized dresses cannot be returned unless they are defective or damaged upon arrival.

2. Return Process

• To initiate a return, please contact our customer service team at coutureeyeofficial@gmail.com or +90 506 505 16 51 within the 14-day return window.
• Provide your order number and a brief explanation of the reason for the return.
• Once your return request is approved, you will receive instructions on how to send the dress back to us.

3. Return Shipping

• Customers are responsible for the return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refund Process

• Once we receive your returned dress and confirm that it meets our return policy conditions, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

5. Exchanges

• For an exchange, you can contact us by mail or whatsapp.

6. Damaged or Defective Items

• If your dress arrives damaged or defective, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund after reviewing all the proofs that you sent to us.

7. Contact Us

If you have any questions regarding our refund and returns policy, please feel free to reach out to our customer service team at:

• Email: coutureeyeofficial@gmail.com
• Phone: +90 506 505 16 51

Thank you for choosing Couture Eye. We look forward to helping you find the perfect dress for your special occasion !